IT Service Desk Analyst

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast. At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers. HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB) THE HUB24 STORY We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians. Job Summary: Are you the kind of person who lights up when you help someone solve a problem? Do you love being the calm, capable voice when technology does its thing? If you enjoy variety, love learning, and want a role where no two days are the same—this is your moment! At HUB24, we’re on the lookout for an energetic, service‑oriented IT Service Desk Analyst to join our friendly, high‑performing team. Experience is great—but what we really care about is your attitude. If you bring exceptional customer service skills, curiosity, and a willingness to adapt and grow, we’ll teach you the rest. Responsibilities: Your main daily duties will include: Be the first point of contact for internal teams, helping troubleshoot issues and answering queries. Onboard and offboard users. Assist with hardware and software support. Escalate issues as needed. Requirements: Why you’ll love this role: It’s the perfect launchpad—many have grown into other roles across the business. Exposure to a wide range of tools and tech. No two days are the same. Your great service will shine. What we’re looking for: It would be great if you had at least 6 months experience in a similar role, but not essential. What is more important is: An interest in technology and a willingness to learn more. A natural problem‑solver with strong customer focus. Adaptable, curious, and eager to learn and improve. Strong communication skills, both written and spoken. Ability to take constructive feedback and learn from it. A great team ethic. Tools you will learn and use: Active Directory, M365, PowerShell, ManageEngine, Zendesk, Mimecast If you’re ready to start or accelerate your tech career in a supportive, growth‑focused environment, we’d love to hear from you. Come join HUB24—where great careers begin. The Recruitment Process Acknowledgement email once your application has been submitted. Our Talent team will start reviewing your application. If unsuccessful, you will be notified. If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role. If you’re a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role. Should you require any accommodations to the recruitment process, please email recruitment@hub24.com.au, and one of our team will contact you. Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role, there may be more than two interviews. Communication of outcomes to successful and unsuccessful candidates and feedback provided. *As part of our process, a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here.