e-Business Business Support Officer

Fortune 500 Company. General Insurer. Fast growing, dynamic organisation, dedicated to the development of its people. Our organisation is actively committed to Innovation. Team members throughout our business live the Innovation Behaviours. This fosters an Innovation culture where new skills are learnt, ideas are shared and opportunities are created as we strive for better outcome. The Role As part of the e-business team, the admin assistant will liaise with Underwriters, Product Leads, IT and external stakeholders including brokers, buyer groups, network operation units and Steadfast in order to provide technical and administrative support across Berkley’s online portal business. Key Responsibilities Answer in‑bound calls and provide basic technical support to brokers Follow up and convert qualified leads Manage Broker Portal mailboxes (bindIT & SCTP) Manage electronic communications and broker portal registrations Coordinate connection and transfer requests (M&As & LOAs) Administration and database management of broker portal systems Support Broker Allocation maintenance and integration Produce manual policy documentation as required The Candidate - Skills, Qualifications & Experience Essential; HSC Minimum 1+ years admin or retail customer facing experience Excellent communication skills with proven capability in handling telephone enquiries Ability to handle high volume workload Ability to identify and describe technical issues Good working knowledge of Microsoft Office Desired; Certificate in administration or related business study (preferred) Insurance industry experience (advantageous)