Technical Support Engineer

In order to work effectively as a Technical Support Engineer and general customer service functions, the position is expected to: SureMed training and implementation. SureMed software support All level 1 support functions, including initial problem diagnosis and replication After hours support coverage as per work conditions Order processing General customer service (account queries, order issues etc) General marketing activities (sending out pack samples, marketing kits) Attendance at trade shows Coverage during annual leave and holidays Required Knowledge and Skills: The successful candidate will have the following skills: Ability to use remote desk top tools Ability to install and configure Windows printer drivers Browser configuration Basic Windows navigation and trouble shooting Preferred Knowledge and Skills: Customer service skills Knowledge of pharmacy DAA packing systems and workflows Work Conditions: Occasional after hours support Travel required for trade shows Remote and in office Base Compensation: A$60K to A$85K (Actual compensation is subject to variation due to such factors as location, education, experience, and skillset.) EEO, Privacy, and Adaptability Omnicell welcomes applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com. At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Learn more about our privacy practices: https://www.omnicell.com/privacy/ Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward. About Us At Omnicell, innovation starts with people who are passionate about making healthcare safer and smarter. Since 1992, we’ve been transforming the future of pharmacy care through bold ideas and hands-on solutions that make a real impact on clinicians and patients’ lives. We build outcomes-driven technology—from robotics to intelligent software—that helps clinicians work more efficiently and ensures patients get the care they need. Every improvement, every breakthrough, every idea is rooted in our belief that better is always possible. But what sets us apart isn’t just the work we do, it’s how we do it. Our Culture of Care shapes everything, from how we show up for each other to how we solve tough problems together. You’ll find a team that has your back, leaders who listen, and a shared commitment to building something that matters. Here, careers are more than job titles, they are journeys of purpose and possibility. Whether you’re just getting started or ready to grow in new directions, we’ll meet you where you are, with support, flexibility, and opportunity that matches your ambition. If you’re driven by purpose and ready to shape what’s next in healthcare, there’s a place for you at Omnicell.