Systems Support Administrator

Systems Support Administrator Location negotiable across NSW (subject to campus availability) Permanent Full Time $110,972 – $119,506 salary package - includes base salary ($97,771 - $105,290), plus employer’s contribution to superannuation and annual leave loading At TAFE NSW, we are dedicated to life-changing impact. That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow. Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish. We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance. We invest in our people At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work. We provide you with tools, ongoing training and professional development, health and wellbeing programs, and a 35-hour working week with a variety of flexible working options. About the role This is a dynamic, customer-focused role where no two days are the same. You will be the first point of contact for a wide range of staff enquiries, providing clear guidance and practical support to help people navigate systems and processes with confidence. You will troubleshoot issues, resolve requests where possible, and know when to escalate, ensuring a smooth and positive experience for every user. A key part of the role is maintaining accurate records, documenting step-by-step guides, and keeping information up to date so that knowledge can be easily shared across the team. Working within a small, supportive team, you’ll benefit from structured onboarding and ongoing training to build your knowledge. You’ll also contribute to improving how things are done by identifying opportunities to streamline processes and enhance service delivery. This role requires strong prioritisation skills, as you’ll manage multiple requests and work to deadlines while maintaining high standards. You’ll also be involved in testing updates and supporting changes to systems and processes, helping ensure everything runs smoothly for the broader organisation. About you You are a highly organised and customer-focused professional who genuinely enjoys helping others. You communicate clearly and confidently, adapting your approach to suit different audiences and ensuring people feel supported and understood. You bring a strong attention to detail and take pride in producing accurate work, particularly when documenting processes or managing information. You’re naturally curious, enjoy problem-solving, and are confident working through issues to find practical solutions. You thrive in a varied environment and are comfortable managing competing priorities, knowing how to seek answers when needed. You’re proactive, take initiative to improve processes, and are motivated to learn and build your skills over time. While you don’t need a technical background, you are open to developing your understanding of systems and processes. Experience with platforms such as PageUp, People@TAFE, or ServiceNow, as well as familiarity with recruitment processes, will be highly regarded. To be considered, you must meet the essential requirements outlined in the role description. To find out more about the role, click to view the Role Description. Our commitment to Diversity, Equality, and Inclusion We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below. To apply for this role, click 'apply now' and provide: Your current resume Copies of your qualifications, where applicable (upload as one PDF file). Certified copies preferred; these will be required if successful for the role A response to the below targeted question when prompted in the application form (max. 300 words) Targeted Question: Describe a time when you provided exceptional customer service in a challenging situation. How did you identify the issue, communicate with the person involved, and ensure it was resolved effectively? What was the outcome, and what did you learn from the experience?