Graduate IT Support - Service Desk

Are you a recent IT graduate looking to start your career in a supportive, inclusive, and people focused environment? Based in our Melbourne office, this role forms part of our IT Graduate Program within the Technology & Projects - Infrastructure & Support team. This is a fantastic opportunity to build confidence, capability, and practical technical skills while being supported by experienced professionals who are invested in your growth and success. You'll gain hands on experience in a structured Service Desk environment, supporting everyday technology used across the business. From day one, you'll be encouraged to learn, ask questions, and grow in a safe and collaborative team where your contribution is valued. About the Role As a Graduate IT Support team member, you will: Provide friendly, professional first level IT support to employees across the organisation Log, prioritise, and resolve incidents and service requests using IT service management (ITSM) tools Support colleagues with Microsoft 365, workplace applications, laptops, peripherals, and meeting room technology Assist with user access support and standard onboarding and offboarding activities Help set up and troubleshoot devices, ensuring people can work comfortably and effectively Escalate more complex issues to specialist teams with clear and thoughtful documentation Build and maintain helpful knowledge articles and user guides Participate in team meetings, learning activities, and service improvement initiatives Follow IT security, privacy, and compliance requirements while completing structured training and development You'll be supported every step of the way through coaching, mentoring, and hands on learning, with the opportunity to explore broader technology pathways as your confidence grows. What You'll Need to Succeed You don't need to know everything — what matters most is your willingness to learn. We're looking for someone who brings: A completed tertiary qualification in Information Technology, Computer Science, Cyber Security, Information Systems, or a related discipline A basic understanding of IT support concepts such as Windows, Microsoft 365, hardware and software troubleshooting, and user accounts A genuine interest in helping people and delivering a positive support experience Strong communication skills and the ability to explain technical issues in a clear, approachable way Curiosity, problem solving skills, and attention to detail The ability to manage your time and balance learning with day to day tasks A collaborative mindset and confidence to ask questions and seek support Exposure to ITSM tools, Active Directory / Entra ID, Intune, or remote support tools is welcomed but not essential. What We Can Offer You We know that people thrive when they feel supported — both professionally and personally. A warm, inclusive, and respectful culture where diversity is valued A structured graduate experience with training, mentoring, and career development support Flexible and hybrid working environment An attractive remuneration package with reward and recognition programs Employee wellbeing initiatives, including discounted health insurance and an Employee Assistance Program 16 weeks paid parental leave for the primary carer Central CBD office with a modern fit out and end of trip facilities Workplace volunteering and community giving opportunities Proudly recognised as a Top 30 Best Workplaces to Giveback 2024 About Us - Trusted Since 1888 Established in 1888, Equity Trustees is one of Australia's largest specialist trustee companies. We help our clients grow, manage, and protect their wealth now and for future generations. Our people are at the heart of everything we do. We're committed to creating a workplace that is flexible, inclusive, and supportive — where everyone has the opportunity to grow, contribute, and build a meaningful career. With more than 145 years of history and a strong future ahead, this is your opportunity to start your IT career with confidence. Apply now and take your first step into a supportive career in technology with Equity Trustees!