Junior Business Analyst

SNSW Grade: 5/6 - The package includes base salary ranging from $90,767 to $103,729, plus employer superannuation contributions and annual leave loading Employment Type: Ongoing, Full time Location: Sydney, Haymarket / Parramatta. In office presence is required as per DCS directive Kick‑start your career in business analysis Are you curious, analytical, and eager to make a real impact? This is your opportunity to step into a Junior Business Analyst role where you’ll help shape how Service NSW delivers seamless digital and operational services to millions of customers. About the team Join a collaborative, high‑performing team that drives improvements in how Service NSW delivers digital and operational services. You’ll work on initiatives that directly impact customer experience and support major transformation programs across the organisation. What you’ll be doing day to day •Mapping and documenting business processes to support improvement initiatives •Participating in workshops to uncover business needs and customer insights •Supporting the translation of business requirements into clear project deliverables •Assisting with research and analysis to inform priorities and decision‑making •Working with stakeholders to understand issues and recommend system/process enhancements •Collaborating with team members to deliver high‑quality outcomes across multiple projects What you’ll bring We’re looking for someone who’s keen to learn, happy to collaborate, and comfortable asking the right questions. You’ll demonstrate: •Experience analysing business processes or supporting business improvement work •Problem‑solving skills and the ability to think analytically •Confidence in working with stakeholders and contributing in workshops •Good communication skills, with the ability to simplify complex information •An interest in digital systems, process optimisation or customer‑focused service design •A proactive, collaborative mindset and the ability to adapt in a fast‑paced environment To Apply Provide a short covering letter (not exceeding 1 page) and up-to-date resume (not exceeding 4 pages) that details your relevant recent experience and how you meet the capabilities of the role. Our recruitment process  Our recruitment and assessment process is merit based. For this recruitment we will be conducting a minimum of three interview and assessment stages that form a comparative process.  This will include;  1. Take home task 2. Technical Interview/Q&A 3. Behavioural Interview 4. Reference checks  Essential requirements  To be considered for roles in the NSW public sector, applicants must:  •Be NSW residents or willing to relocate  •Hold appropriate working rights for the type of employment offered:  -Ongoing (permanent) roles require Australian citizenship or permanent residency  -Temporary roles require valid work rights for the full duration of the role  More information is available in the PSC Essential Requirements Factsheet.