Delivery Support Officer

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2024 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies. Your Opportunity We have two exciting temporary full-time Delivery Support Officer roles available within our Faculty of Applied Science and Business Administration team at TAFE Queensland’s South Bank campus. As a Delivery Support Officer in the Faculty of Applied Science and Business, you have the opportunity to contribute to the efficient delivery of an enhanced system of Vocational Education and Training (VET) services through the provision of customer-focused, timely and accurate administrative support services to all clients. These positions are available until 26 June 2026 (unless otherwise determined). These roles report to the Delivery Support Manager, Faculty of Applied Science and Business. The positions will be based primarily at the South Bank campus; however, you may be required to perform work at other TAFE Queensland campuses. Key Responsibilities *Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Focusing on our Customer, Taking Responsibility and Showing Initiative. *Contribute to providing continuous excellence in the delivery of Customer Service by participating in activities including but not limited to application processing, telephone enquiries, webchat processing and enrolments processing. *Establish and maintain industry partnerships and models for student engagement to advance the standing and reputation of the organisation. *Provide professional administrative and delivery support to the team utilising various software packages (including word processing, spread sheeting, data input and email), systems and databases. *Provide professional, efficient and timely customer service and advice to internal and external clients, use effective questioning, negotiation and conflict management to ensure customer satisfaction and respond in a timely and appropriate manner to verbal and written enquiries. *Proactively manage your own workflow, take ownership for the accurate completion of your work, perform duties in line with guidelines, procedures and compliance requirements and continually seek improvement in the way in which work is performed. *Provide advice on process, procedures and workflows, mentor junior administration staff on internal processes and review existing processes looking for efficiency and continuous improvement. *Undertake contract management activities where required, ensure information is accurate and activities comply with contractual requirements. *Preparation of reports, planning documentation and other written correspondence. *Actively participate in appropriate networks, marketing activities and outbound campaigns where required to promote TAFE Queensland Brisbane. *Maintain knowledge of relevant legislation, policy, procedures, compliance requirements and workflows for the business area and undertake research and development on matters relating to business functions. *Undertake other work as directed. How you will be assessed *The ideal applicant will be someone who has the following key capabilities: *Demonstrated effective time management skills, including the ability to organise and prioritise work while displaying attributed of initiative, responsibility and decisiveness to achieve individual KPI’s and business goals. i *Displays the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment. *Exercise proficiency in the utilisation of desktop applications, the internet and core business systems relevant to administration functions, including data entry and ability to use multiple systems, consistently maintaining a high level of accuracy and meeting quality standards. *Well-developed interpersonal, written and oral communication skills to deal effectively with a range of stakeholders in a customer service environment. *Commitment to the values of the organisation through modelling of behaviours and the provision of outstanding client service. Mandatory Qualifications/Requirements There are no mandatory requirements for this role.